During project setup, we prepare everything that is needed so that the developers can start their first sprint, and we lay a vision of what can come about on the next ones. We've described this setup methodology in detail in a blog post.

This is a team work with the product owner, the domain specialists, and the end users (when possible). We take advantage of many different methods, and we choose the best one depending on the customer context.

As soon as the development starts, the facilitator role looks more like a Scrum Master. On the product side, we use the same tools as for the project setup, in order to prepare the backlog for the subsequent sprints.

The mission of the facilitator is also to get the best out of the team, altogether. He does this by facilitating agile rituals (daily, demonstration, retrospective, planning), using the Scrum framework, but overall, by focusing on pragmatism and empathy.

When not in a customer project, the facilitator also helps with the global organisation of the company, just like he does with a project team.

We often compare the issues we have on various customer projects, and how efficient our solutions were. We organise knowledge sharing workshops, with open space technology, or more targeted to a particular problem. Just like developers, it's very important to experiment with new methodologies, to get inspiration from our peers, and to share our progress.

In addition, when the company stumbles upon everyday life problems, the facilitator use collective intelligence to find innovative solutions. From hack days organisation to onboarding process improvement, every subject can be improved.